Payment & Billing Terms

All amounts are in United States dollars (USD).

Submitting a Contact, Proposal, Consultation, or Support form creates an inquiry or order request. It does not create an order and does not collect payment. The billing team will follow up with next steps and, where applicable, an invoice.

Technical Consultations are requested through the Schedule a Consultation form. The form does not collect payment; Northbridge confirms the session and sends payment instructions separately.

Three fixed-scope products may also be purchased directly through secure online card checkout.

Three specifically identified fixed-scope products — Workflow Review ($149), Integration Readiness Assessment ($495), and Automation Blueprint ($995) — may be purchased online with a payment card. Secure online card payments are processed through our NMI payment gateway. Card entry occurs only within the gateway's secure fields; Northbridge does not collect or store payment-card details.

A purchase is not confirmed until the payment provider confirms the transaction. Work does not begin until the work-start conditions published for that product are satisfied, which may include a completed intake, required access, and a scheduled kickoff.

Direct-purchase products are one-time professional-service engagements. They are not subscriptions and no automatic renewal is created.

Implementation products require written scope confirmation before invoicing and are not sold through a general public checkout link. Custom projects remain proposal-, agreement-, and SOW-based.

Approved refunds are initiated within 5 business days after written approval, as described in the Refunds and Cancellations Policy. Payment-provider and banking posting times are outside Northbridge's direct control.

Invoices are issued by the billing team. Milestone invoicing follows the schedule described in the applicable proposal or statement of work.

Secure online card payments are processed through our NMI payment gateway. Card payments (Visa, Mastercard, American Express, and Discover) are the payment methods currently available for online purchase. Invoiced engagements follow the payment instructions on the applicable invoice.