Payment & Billing Terms

All amounts are in United States dollars (USD).

Submitting a Contact, Proposal, Consultation, or Support form creates an inquiry or order request. It does not create an order and does not collect payment. The billing team will follow up with next steps and, where applicable, an invoice.

Technical Consultations are requested through the Schedule a Consultation form. The form does not collect payment; Northbridge confirms the session and sends payment instructions separately.

Five fixed-scope products may also be purchased directly through secure online card checkout.

Five specifically identified fixed-scope products — Workflow Quick Scan ($49), Workflow Review ($149), Integration Readiness Assessment ($495), Automation Blueprint ($995), and Workflow Automation Prototype ($1,795) — may be purchased online with a payment card. Secure online card payments are processed through our NMI payment gateway. Complete card numbers and security codes are entered only in the NMI payment gateway’s secure fields and are not stored on Northbridge application servers. Northbridge may retain billing and transaction metadata, including payment status, card brand, and last four digits, as described in the Privacy Policy. Bank account (ACH) payments are also accepted on the same checkout and invoice payment pages: bank account details are entered through the secure NMI payment flow and full routing and account numbers are not stored by Northbridge, beyond any limited masked transaction metadata returned by the payment gateway. Bank payments are treated as processing until the bank settles them, and each ACH payment is a separate one-time authorization.

A purchase is not confirmed until the payment provider confirms the transaction. Work does not begin until the work-start conditions published for that product are satisfied, which may include a completed intake, required access, and a scheduled kickoff.

Direct-purchase products are one-time professional-service engagements. They are not subscriptions and no automatic renewal is created.

Focused Automation Implementation and Internal Operations Starter System require written fit and scope confirmation before invoicing and are not sold through a general public checkout link. The Client Operations Portal uses its own product-specific Start Project process and separate invoices (see below); it is not a direct card-checkout product. Custom projects remain proposal-, agreement-, and SOW-based.

Approved refunds are initiated within 5 business days after written approval, as described in the Refunds and Cancellations Policy. Payment-provider and banking posting times are outside Northbridge's direct control.

Invoices are issued electronically. For Client Operations Portal, successful Start Project submission records the selected plan and accepted terms, creates the project and Invoice #1, and takes the customer directly to secure payment. The emailed payment link is a backup for resuming payment. Later milestone invoices follow the published delivery, correction, confirmation, and payment rules. Other engagements follow their agreed invoicing process.

Under the milestone plan, the next milestone invoice is issued only after the preceding milestone has been delivered, any correction request has been addressed, and the client selects Confirm Receipt & Continue. A correction request holds the current milestone and prevents both progression and the next invoice until the issue is addressed. For fully prepaid projects, the same correction hold prevents progression without creating another base-scope invoice. Confirmation does not waive unresolved scope defects or applicable defect-remediation rights and does not authorize an automatic charge.

The Client Operations Portal has two published prices for the same qualifying scope: $9,095 Pay in Full, or $9,995 under the six-part Milestone Payment Plan shown on the product page. The difference reflects payment structure only, not scope. Before any invoice is generated, the customer must affirmatively accept the Client Operations Portal scope and the applicable policies; the acceptance time and policy version are recorded.

The milestone payment schedule is: $1,995 — Project Definition & Architecture; $1,850 — Application Foundation; $1,650 — Client Portal Implementation; $1,800 — Staff Operations & Integrations; $1,400 — Testing & Refinement; $1,300 — Deployment & Handoff. Total: $9,995.

Milestone payments are separately invoiced. They are not automatic recurring charges and do not create a subscription, financing arrangement, or stored-payment authorization. For milestone-plan projects, the next milestone invoice is issued after the preceding milestone has been delivered and the customer confirms receipt. Work on a milestone may wait until the applicable payment and other required prerequisites have been received.

Full payment: one $9,095 service invoice, plus any separately itemized tax that applies by law. Milestones 2–6 are shown as prepaid only after the full payment is confirmed; until then the project shows Awaiting Payment. Milestones remain delivery and confirmation stages, and a correction request holds progression to the next milestone for prepaid projects too.

Taxes. Published prices are service prices. Any tax legally required is itemized separately on the invoice before payment, and the complete invoice total is shown before you pay.

Payment instructions or a secure payment link are provided on the applicable invoice. Invoices and payment receipts are issued electronically. Payment status is recorded only from trusted payment-provider confirmation or authorized reconciliation by Northbridge — never from a browser success page alone.

Card and bank account (ACH) payments are available through Northbridge’s secure NMI payment flow. ACH payments are currently undergoing controlled payment testing. Each ACH payment is separately authorized for the displayed amount and remains Processing until trusted settlement confirmation. Secure online card payments are processed through our NMI payment gateway. Complete card numbers and security codes are entered only in the gateway’s secure fields and are not stored on Northbridge application servers. Northbridge may retain billing and transaction metadata, including payment status, card brand, and last four digits, as described in the Privacy Policy. Card payments accept Visa, Mastercard, American Express, and Discover. For ACH, bank account and routing details are entered through the secure NMI payment flow and are not retained in Northbridge application systems. Client Operations Portal invoices may be paid by card or ACH from the secure invoice payment page. Choosing ACH for one invoice does not authorize automatic debits for future milestones.

For ACH, an accepted submission or Processing status is not confirmed payment. Detailed intake, paid-stage access, and prepaid milestone status remain locked until Northbridge receives trusted settlement confirmation or completes authorized reconciliation that verifies settlement. A browser success page or emailed submission acknowledgement does not unlock these features. Each future invoice requires a separate payment authorization; authorizing this payment does not authorize future ACH debits.