Company and operating information

Key identifying information for Northbridge Software LLC.

The six practices that describe how every Northbridge engagement is proposed, delivered, invoiced, and supported.

• Written Proposals

  Custom engagements begin with a written proposal covering scope, deliverables, assumptions, milestones, and pricing — reviewed and agreed before implementation begins.

• Milestone-Based Delivery

  Projects are broken into defined milestones with clear acceptance criteria, billed against agreed deliverables.

• Electronic Invoicing

  Invoices are issued electronically in U.S. dollars against agreed milestones, with payment terms documented in the applicable agreement.

  Payment & billing terms →

• Long-Term Support

  Applications Northbridge builds can be kept under contracted long-term support: scheduled dependency and security updates, issue handling, and priority response during business hours.

  See Application Modernization →

• Business Communication

  A single accountable engineering contact, scheduled updates on active milestones, and written summaries of decisions.

• Structured Project Management

  Every engagement follows the same six-stage delivery process — Understand, Define, Design, Build, Validate, Launch and Support.

  See the delivery process →

Additional Information

Company, legal, and operational information most often requested during procurement, banking, and merchant reviews.

• Legal Entity and Company Information

  Available

  Northbridge Software LLC, a New York Limited Liability Company. Business mailing address, primary phone, Client Support phone, support email, and business hours are published on Company Information.

  View company information →

• Services and Engagement Model

  Available

  Six services and five engagement models, delivered through written proposals, documented delivery stages, milestone and review points, and electronic service delivery.

  View services →

• Delivery and Billing Practices

  Available

  Written proposals with defined scope and assumptions, documented responsibilities, milestone-based billing where applicable, written changes, review and acceptance, and electronic delivery. Invoicing in U.S. dollars.

  Read the service delivery policy →

• Security and Privacy Approach

  Available

  Authenticated administrative access, server-side validation for public submissions, protected data access through row-level security and server-side functions, and least-privilege access where applicable.

  Read the privacy policy →

• Support and Communication

  Available

  Client Support phone and support email during U.S. business hours, structured support-request categories with reference numbers, and written issue visibility.

  Contact support →

• Refund and Cancellation Policy

  Available

  Conditions under which refunds or cancellations apply, as documented in the applicable agreement.

  Read the refund policy →

• D-U-N-S Number

  Pending

  A D-U-N-S Number may be published here after confirmed issuance and owner authorization.

• Accepted Payment Methods

  Future

  Accepted payment methods will be published after an approved merchant gateway or payment process is active.