Terms of Service

The service provider is Northbridge Software LLC ("Northbridge", "we", "us"). Contact information is published on the Company Information and Support pages.

These Terms apply to use of nbsoftware.net, to inquiries and forms submitted through the site, to fixed-scope service engagements described on the site, and to online purchases offered through authorized Northbridge checkout pages.

Broader custom projects are governed by a written proposal, order confirmation, or statement of work signed by the customer and Northbridge. The website is not itself an agreement to perform a specific project.

When documents conflict, the more specific written engagement document controls. The general order is: (1) a signed statement of work or separately executed agreement; (2) a written proposal, order confirmation, or approved project scope; (3) the product-specific scope and purchasing disclosure shown at the time of purchase; (4) these general website Terms.

For Client Operations Portal, the seven documents affirmatively accepted at Start Project form the engagement terms: the Client Operations Portal Scope, these Terms of Service, the Payment & Billing Terms, the Refunds & Cancellations Policy, the Service Delivery Policy, the Service Fulfillment Policy, and the Client Operations Portal Ownership & License Terms. Each document is identified by its accepted version. An invoice, completion report, or later message does not unilaterally change those terms. Any material change requires written agreement by both parties before the affected payment or delivery.

Marketing copy on the website does not override a signed agreement.

Northbridge publishes eight fixed-scope products. The separate $150 Technical Consultation is not one of them. The prices published for fixed-scope products apply only to workflows and configurations that qualify for the stated scope.

Northbridge may decline a fixed-scope request that does not qualify. In that case Northbridge will explain why and recommend an appropriate next step, such as an Automation Blueprint, a consultation, or a custom proposal. The customer is not required to purchase a larger engagement.

Expanded requirements identified after scope confirmation are handled through a change request or a separate proposal. Purchasing a fixed-scope service does not create an unlimited development engagement, and a recommendation or estimate is not a guarantee of a particular business result.

Submitting a Contact, Proposal, Consultation, fit-review, or Support form does not create an order and does not collect payment. Paid-product onboarding forms, such as the Client Operations Portal project intake, are governed by the applicable product process.

Direct card-checkout products. Five specifically identified fixed-scope products — Workflow Quick Scan ($49), Workflow Review ($149), Integration Readiness Assessment ($495), Automation Blueprint ($995), and Workflow Automation Prototype ($1,795) — may be purchased online with a payment card. Secure online card payments are processed through our NMI payment gateway. A purchase is not confirmed until the payment provider confirms the transaction, and work does not begin until the stated work-start conditions for that product are satisfied. Direct-purchase products are one-time engagements and are not subscriptions.

Implementation products requiring fit confirmation. Focused Automation Implementation ($2,995) and Internal Operations Starter System ($4,995) require written fit and scope confirmation before Northbridge invoices or begins work, and are not offered through a general public checkout link. General custom software projects outside the published fixed scopes remain proposal-, agreement-, and SOW-based.

Client Operations Portal. The Client Operations Portal is a published fixed-scope implementation engagement with two published prices for the same scope: $9,095 when paid in full, or $9,995 under the milestone payment plan. Unlike Northbridge implementation products that require fit confirmation before invoicing, the Client Operations Portal may be started through its published project-start process after the customer reviews the product scope, exclusions, payment schedule, and applicable policies. The customer may select the available full-payment option or the published milestone payment plan. For the milestone plan, the first $1,995 payment funds Milestone 1 — Project Definition & Architecture. After confirmed payment, the customer completes the detailed project intake.

The intake is used to define implementation details within the published package. Information submitted through the intake does not automatically expand the purchased scope. Requirements outside the published package require separate written approval and pricing before Northbridge performs the additional work. If intake information or later project information shows that the requested work materially exceeds the published package, Northbridge will not perform material out-of-scope work without separate written approval, will not automatically increase the project price, and will not require the customer to purchase a larger engagement. If the project cannot reasonably be performed within the published package, cancellation and refund handling follow the Refunds and Cancellations Policy.

The Client Operations Portal milestone payment plan ($1,995, $1,850, $1,650, $1,800, $1,400, and $1,300 — total $9,995) is not a subscription and does not authorize automatic recurring charges. Each subsequent milestone is separately invoiced after the preceding milestone is delivered and the customer confirms receipt. Northbridge is not required to begin the next milestone until its required invoice has been paid and the payment has been confirmed.

Under the milestone plan, the next milestone invoice is issued only after the preceding milestone has been delivered, any correction request has been addressed, and the client selects Confirm Receipt & Continue. A correction request holds the current milestone and prevents both progression and the next invoice until the issue is addressed. For fully prepaid projects, the same correction hold prevents progression without creating another base-scope invoice. Confirmation does not waive unresolved scope defects or applicable defect-remediation rights and does not authorize an automatic charge.

Northbridge may pause work while awaiting required payment, information, access, credentials, decisions, customer confirmation, or other prerequisites reasonably necessary to continue.

Customer confirmation of a milestone records receipt of the identified deliverables and authorization to proceed. It does not waive unresolved scope defects reported under the applicable Service Delivery Policy or rights that cannot lawfully be waived. Refunds and cancellations remain governed by the Refunds and Cancellations Policy and any more-specific signed engagement document, consistent with the order of precedence above.

Published product prices are in United States dollars (USD) unless expressly stated otherwise. Fixed-scope products are one-time professional-service engagements; they are not subscriptions.

Applicable taxes may be added where legally required. Third-party licenses, subscriptions, hosting, usage fees, API charges, platform fees, and external professional services are excluded unless expressly included in writing.

Customer-authorized third-party charges (for example, cloud hosting or SaaS subscriptions arranged on the customer's behalf) may be non-refundable after they have been incurred.

Payment timing is shown before purchase or in the applicable proposal. Northbridge may require full payment or milestone payments. Implementation work may not begin until the required payment, information, and access have been received.

Northbridge may pause work while an invoice is overdue and may resume once payment and any required information have been provided.

Refunds and cancellations are governed by the Refunds and Cancellations Policy.

Card and bank account (ACH) payments are available through Northbridge’s secure NMI payment flow. ACH payments are currently undergoing controlled payment testing. Each ACH payment is separately authorized for the displayed amount and remains Processing until trusted settlement confirmation. For ACH, an accepted submission or Processing status is not confirmed payment; each ACH payment is a separate one-time authorization, and authorizing one payment does not authorize future debits. Payment card information for online purchases is captured directly by our payment gateway's secure fields and is securely tokenized. Secure online card payments are processed through our NMI payment gateway. Complete card numbers and security codes are entered only in the NMI payment gateway’s secure fields and are not stored on Northbridge application servers. Northbridge may retain billing and transaction metadata, including payment status, card brand, and last four digits, as described in the Privacy Policy. Bank account (ACH) payments are also accepted on the same checkout and invoice payment pages: bank account details are entered through the secure NMI payment flow and full routing and account numbers are not stored by Northbridge, beyond any limited masked transaction metadata returned by the payment gateway. Bank payments are treated as processing until the bank settles them, and each ACH payment is a separate one-time authorization.

Customers agree to provide accurate information; respond to reasonable clarification requests; provide lawful authorization for the accounts, systems, data, and integrations that Northbridge is asked to work with; maintain appropriate backups; review deliverables; identify suspected scope defects promptly; obtain any required internal or third-party approvals; and avoid providing unnecessary sensitive or regulated information.

Customer delay may move the delivery timeline. Northbridge will communicate material impacts when it can reasonably do so.

Delivery is governed by the Service Delivery Policy. Delivery timelines begin only after the applicable prerequisites are satisfied.

Deliverables may be provided through email, shared documents, source-code repositories, secure collaboration tools, demonstrations, or deployment to an approved environment.

Revision rounds are limited to the published or agreed scope. Requirements introduced after scope confirmation are new work, not defect remediation. Defect remediation addresses material nonconformity with the approved scope; stabilization periods do not constitute unlimited maintenance.

For Client Operations Portal, ownership, the license to embedded Northbridge Background Technology, source-code and administrator handoff, and rights on early cancellation are governed by the Client Operations Portal Ownership & License Terms accepted at Start Project. Other implementation engagements follow their applicable written agreement.

Ownership and license rights for custom implementation work are governed by the applicable proposal, statement of work, or order confirmation.

Northbridge retains all rights in its pre-existing tools, libraries, methods, templates, general know-how, and reusable components used to deliver services. Customer-provided data and materials remain the customer's or applicable owner's property.

After full payment for the applicable engagement, customers may use the final Workflow Quick Scan, Workflow Review, Integration Readiness Assessment, or Automation Blueprint deliverable for their internal business purposes, unless a separate written agreement provides different rights. For the Workflow Automation Prototype, after full payment the customer receives a nonexclusive right to use, inspect and modify the delivered prototype materials for internal business evaluation and development. Northbridge retains its background technology, reusable frameworks, tools and pre-existing components; third-party components remain under their own licenses. The prototype is non-production work built with synthetic data and simulated integrations; it is not certified for production use and does not include exclusive ownership or rights of commercial redistribution.

Each party may receive non-public information from the other in connection with an engagement. Each party agrees to use commercially reasonable measures to protect that information, to use it only for the engagement, and not to disclose it to third parties without authorization or a legal requirement to do so.

Handling of specialized regulated data (for example, protected health information, cardholder data, or export-controlled information) requires an express written agreement before such data is provided. Additional information about the Northbridge information-handling posture is available on the Privacy Policy and Trust Center pages.

The website and services may not be used to violate applicable law; infringe third-party rights; gain unauthorized access to systems; distribute malware; disrupt systems; conduct fraud or deception; or submit data that the customer has no lawful right to provide.

Customers agree to comply with applicable export-control and economic-sanctions laws in connection with the services.

Northbridge does not guarantee any specific business outcome, including revenue, profit, savings, return on investment, regulatory approval, uninterrupted availability of third-party platforms, permanent compatibility with third-party APIs, or elimination of every operational error.

Northbridge is responsible for performing the agreed scope to a professional engineering standard.

Cancellation and refund rights are governed by the Refunds and Cancellations Policy.

Northbridge may pause or terminate work when payment is overdue; when required access or information is not provided within a reasonable time; when the requested work would be unlawful; when systems create an unacceptable security risk; or when the customer materially violates the applicable agreement.

Except as expressly stated in a signed engagement document, the website and any information published on it are provided on an "as is" basis, without warranties of any kind, to the maximum extent permitted by law.

To the maximum extent permitted by law, Northbridge is not liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to use of the website. Liability, indemnification, and warranty terms for specific engagements are governed by the applicable proposal, order confirmation, or statement of work.

Nothing in these Terms is intended to exclude any liability that cannot be excluded under applicable law.

The governing law, venue, and dispute-resolution mechanism that apply to a specific engagement are set out in the applicable proposal or signed agreement.

The parties agree to attempt in good faith to resolve any dispute related to the website or an engagement through direct discussion before initiating a formal proceeding.

Northbridge may update these Terms from time to time. The effective date and last-updated date at the top of this page identify the current version. Material changes to purchasing terms will be disclosed at or before the time of purchase.

Questions about these Terms may be sent to support@nbsoftware.net or submitted through the Support page.