Client support

What can we help with?

Use the guide below to choose the closest category on the support form. If you are unsure, pick the closest option and describe the issue in your message.

• General support
  Questions about your engagement or general help.
  Form category: General
• Billing question
  Invoices, payment methods, receipts, tax questions.
  Form category: Billing
• Cancellation request
  You want to stop or reschedule an engagement.
  Form category: Billing
• Refund request
  You are requesting a refund under the Refunds & Cancellations Policy.
  Form category: Billing
• Delivery question
  Timing, handoff, deliverables, or access questions.
  Form category: General
• Technical issue
  A defect or unexpected behavior in delivered work.
  Form category: Technical

Do not send complete payment-card numbers, security codes, banking credentials, or passwords through the support form or email.

How a support request is handled

1. The request is validated and recorded.
2. A support reference number is generated after successful submission.
3. Northbridge reviews the category and information provided.
4. Follow-up communication occurs through the supplied contact information.

Please include your name and company, whether you are an existing client, any relevant order or project number, a support category, a priority (low, normal, high, urgent), and a clear description of the issue with any steps to reproduce it.