Refunds and Cancellations Policy

You may cancel before work begins. Work already performed is payable. Approved refunds may cover the unearned portion of a payment. Third-party expenses already incurred on your authorization may not be refundable.

Northbridge will attempt to resolve legitimate scope or delivery concerns before a payment dispute becomes necessary. Contacting Northbridge directly is normally the fastest path to a resolution.

You may request a full refund before Northbridge begins reviewing the completed intake or submitted materials.

After substantive review has begun, the fee is generally non-refundable because professional analysis time has been reserved and performed.

If Northbridge determines it cannot provide the purchased Review, Northbridge may cancel and refund the unearned amount.

Dissatisfaction with a recommendation does not by itself mean the service was not delivered. Material factual or scope errors should first be submitted for clarification or correction.

You may request a full refund before kickoff or substantive review of your materials begins.

After work begins, any refund may be reduced by the reasonable value of work already performed and any non-refundable third-party expenses.

After the final Blueprint is delivered, the paid fee is generally non-refundable, except where Northbridge materially failed to provide the agreed deliverable and did not reasonably correct the issue after a written request.

The included revision round is a consolidated revision against the approved scope, not an unlimited redesign of the project.

The project-start payment reserves delivery capacity and funds the approved initial implementation stage.

Cancellation before substantive work begins may qualify for a full or substantially full refund, less specifically authorized non-refundable expenses.

After work begins, Northbridge may retain the amount reasonably attributable to work completed and to committed non-refundable costs. Unearned prepaid amounts should be refunded where applicable.

The completion payment is not due until the applicable pre-deployment milestone under the approved commercial structure. Cancellation does not transfer unfinished work or unpaid deliverables unless separately agreed in writing.

The 14-day defect-remediation period covers scope defects, not additional features.

The project-start payment reserves capacity and funds discovery, approved UX planning, and initial development.

Cancellation before substantive work begins may qualify for a full or substantially full refund, less specifically authorized non-refundable expenses.

After work begins, Northbridge may retain amounts reasonably attributable to completed work and to committed non-refundable costs. Unearned prepaid amounts should be refunded where applicable.

The completion payment is not due until the applicable pre-launch milestone. The 30-day defect-remediation period covers scope defects, not new modules, screens, roles, integrations, or features.

Client delay does not automatically create a refund right. Northbridge may pause a project when necessary information, approvals, content, credentials, or access are missing, and may reschedule after a prolonged period of inactivity.

If a substantial rescoping becomes necessary, Northbridge will communicate the available options before continuing.

Send refund and cancellation requests to support@nbsoftware.net, or submit them through the Support page. Please include your name; company name if applicable; the email used for the purchase; the order, proposal, invoice, or reference number; the product or engagement name; the reason for the request; and the resolution you are requesting.

Northbridge aims to acknowledge billing, cancellation, and refund requests within two business days. This is an acknowledgement target, not a guaranteed final-resolution deadline.

Approved refunds are normally returned to the original payment method. Northbridge will initiate an approved electronic refund promptly after approval.

Your bank or payment provider may require approximately 5–10 business days to display the credit. Some payments may appear as a reversal of the original charge rather than as a separate credit. Processor or bank posting delays are outside Northbridge's direct control.

Please contact Northbridge before filing a chargeback so that billing errors, duplicate charges, delivery records, refund status, and scope or technical concerns can be investigated directly. Direct contact is normally faster and more accurate than a bank dispute.

Nothing in this Policy is intended to waive any lawful chargeback right or consumer-protection right that applies to you.

Northbridge may update this Policy from time to time. The effective date and last-updated date at the top of the page identify the current version. The version in effect at the time of purchase governs that purchase.