These terms apply specifically to this product and project, in addition to the general website Terms.
This package covers the published fixed scope.
If the submitted requirements materially exceed the published Client Operations Portal package, Northbridge will notify you before performing substantive out-of-scope work. You may continue within the published scope, approve a separately quoted change, or request cancellation. The price is never increased automatically.
Any expanded scope requires separate written approval.
If the project cannot reasonably be performed within the published package, cancellation/refund handling will follow the applicable Refunds & Cancellations Policy.
Commercial summary
Client Operations Portal is one fixed-scope project with two published prices: $9,095 Pay in Full or the $9,995 Milestone Payment Plan.
The scope is the same under both options; only the payment structure and published price differ.
Under the milestone plan, each future milestone is invoiced separately after the preceding milestone is delivered, any correction request is addressed, and you confirm receipt and continuation.
Future milestone payments are not automatic or recurring.
After each milestone delivery, you may Confirm Receipt & Continue or Request a Correction. A correction request holds the project at the current milestone and prevents the next milestone invoice until the issue is addressed.
Confirming receipt does not waive unresolved scope defects or applicable defect-remediation rights.
Cancellation does not accelerate future unpaid milestones. Unearned prepaid amounts are handled under the Refunds & Cancellations Policy.
Detailed project intake becomes available only after the first milestone payment or full payment is confirmed.
The service price is $9,095 for Pay in Full or $9,995 for the Milestone Payment Plan. Any tax Northbridge is legally required to collect for your transaction will be separately itemized on the invoice before payment. Tax is not added automatically.
Milestone Payment Plan — Total service price: $9,995
| Milestone 1 | Project Definition & Architecture | $1,995 |
| Milestone 2 | Application Foundation | $1,850 |
| Milestone 3 | Client Portal Implementation | $1,650 |
| Milestone 4 | Staff Operations & Integrations | $1,800 |
| Milestone 5 | Testing & Refinement | $1,400 |
| Milestone 6 | Deployment & Handoff | $1,300 |
| Total | $9,995 |
Each future milestone is separately invoiced. Future payments are not charged automatically. Card and bank account (ACH) payment are available on the secure payment page; choosing ACH for one invoice does not authorize automatic debits for future milestones. If paying by ACH, intake remains locked while the payment is Processing and opens only after trusted settlement confirmation.
No payment is submitted until you confirm the charge on the secure payment page. After you continue, Northbridge will create your project and invoice and take you directly to secure payment. A payment link will also be emailed to you so you can resume payment later if necessary.